Note: The use of texting for study participant/patient communication is often regulated by a number of institutional rules often managed by the applicable Institutional Review Board and the information security compliance office. Please make sure that you have the authorization to text participants/patients directly before using this feature.
Summary of Texting
Ripple’s text messaging feature allows your team to send text messages to your participants for visit reminders, information sharing, and relationship nurturing communications. Text messages are limited to 160 characters and are one-way communications.
Ripple allows you to send messages to any phone number in a participant’s contacts and keeps a log of all texts that are sent to the participant or their other contacts. Ripple texting is a feature available to those with a Ripple Professional account.
Sending A Text Message
To text a participant, click the green Add Text button under the Text tab on a participant's profile page. You will be prompted to enter:
- The recipient’s phone number
- The message of the text message (up to 160 characters)
At the bottom, there are three checkboxes with the following options:
- Contact (mark this text as the "Date of Last Contact" for this participant)
- Pin Email (pin the text to the top of the text communications page)
- Global (Save text log to global registry data)
Ripple’s text template feature allows Study Admins to pre-write custom texts. The template can automatically populate participant information into texts to personalize information, including their name, next appointment date, or study name.
All text communications sent via Ripple text are saved in the Text Log. In this log, you will be able to see the date the text was sent, the subject and message, and the recipients.