Contact Methods Overview

Summary of Contacts

Each participant in Ripple has a section on the participant profile card to manage participant contact information as well as other relevant people, such as their parent or partner. The Contacts section displays contact information in an organized table to allow you to quickly find and edit their information. The table is sorted alphabetically by name, with the exception that the preferred contact will always appear at the top of the table, flagged with a start icon.

Contact Detail Fields

To create a new contact detail, click the green Plus icon:

The contact detail stores the following fields:

• Preferred Name
• Relationship to Participant (if it is not the participant)
• Can Leave a Message checkbox (indicating if participant consented to voicemail/text messages)
  
• Notes
• Contact Methods
• Addresses

Multiple contact methods and addresses can be stored for the participant. Contact Methods can be designated as the following:

• Email
• Phone (Cell)
• Phone (Home)
• Phone (Work)
• Phone (Other)

Archived Contacts and Methods

When contact information is no longer current, you are able to archive the contact person or method. Archived information is not deleted and can be recovered at any time. Archiving out of date contacts and contact methods help keep contact information organized while storing old information for potential future use.

Archiving a Contact Person

1. Navigate to a participant’s Contacts section

2. Open the contact detail to be archived

3. Click the Archive Contact icon

4. Click Save 

5. To display archived contacts, click the "Show Archived Contacts" text

6. A yellow folder icon will indicate which Contacts are archived. If you hover over the yellow folder, you can see the date and time the contact was archived. To unarchive a contact, click the yellow folder icon.

Archiving a Contact Method

1. Open a Contact

2. Click the "Archive Contact Method" icon for the contact method you wish to archive.

3. The contact method will move to the Archived Methods section.

4. To unarchive a contact method, click the "Show Archived Methods" button 

5. Click on the yellow folder icon next to the archived method

Preferred Contact Info

The star icon on the contact details window allows you to flag the contact person and method your team should use to reach the participant. Clicking the star icon indicates which contact or contact method is preferred.

In this example, the participant's contact detail was marked as the "preferred contact" (red) and the participant's email was marked as the "preferred contact method" (green).  If you update the preferred contact or preferred contact method, it will update the Contact Info section on the Potential or Enrolled participants page. 

The preferred contact method will display on the Contacts table and in the Contact Info column on the Potential and Enrolled Participants pages. If none of the contact methods are flagged as preferred, then the first contact method for the contact will display.