Email Overview

Email Overview


The use of email for study participant/patient communication is often regulated by a number of institutional rules often managed by the applicable Institutional Review Board and the information security compliance office. Please make sure that you have authorization to email participants/patients directly before using this feature.

Summary of Emailing

Emailing participants from Ripple makes sending appointment reminders, participant nurturing emails, and study news and updates an easy-to-manage process in your lab’s workflow. With the ability to customize the sender’s name, attach documents, and log all email communications in Ripple managing participant emailing efforts has never been easier!

Sending An Email

Emails are sent from the Email section on a participant’s profile card.

  1. Navigate to the email log. To send an email, click the green Add Email button on the participant’s profile page.


  1. Create an email. Select the template you would like to use or select “Do not use a template” to write a custom email and click “Create Email.” 


To send a custom or template email:

  1. Fill in the email information fields. You will be prompted to enter the following:
  • Recipient email (required). There is no need to remember and type the participant contact emails, all of the emails listed on the contact section will be available to select.
  • CC/BCC email
  • Reply To Address (email address you would like to receive replies at)
  • Sender Name (Name you want the email to be addressed from)
  • Subject line (required)
  1. Write or edit your email message.
  • If you selected “Do not use a template” this field will be blank and you can write a custom email message.
  • If you selected a template, your email will automatically populate with the template information.  You are able to edit and add to this message as well.
  1. At the bottom of the email, you will be prompted with five checkboxes:

  HTML In Emails

Emails sent from Ripple are HTML-capable. When the HTML checkbox is checked, HTML code in the message box will be received in the desired HTML format when the email is viewed by the recipient.

  • HTML (Ripple will read the message box as HTML code and format the message accordingly)
  • Contact (mark this email as the "Date of Last Contact" for this participant)
  • Pin Email (pin the email to the top of the email communications page)
  • Notify (send email notification to your team)
  • Global (Save email log to global registry data)


  1. Send the email. Once you have customized the email, click the “Send Email” button.

After clicking Send Email, your participant will receive the email and the information will be saved into the Email log. Below is an example of how a participant email sent from Ripple.



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