Phone Number Formatting Overview

To enhance the delivery of your texts, it's essential to ensure the validity of the provided phone numbers. Phone numbers need to be formatted in specific formats, whether it is entered manually, via survey, or import. Key rules to follow include:

• Avoid using spaces after a hyphen or period in the phone number
  • Example: ###- ###-####
• Do not use letters in the phone number
  • Example: 1-800-CALL-XYZ
• Refrain from using parentheses with a “+” sign and country code together
  • Example: (+CountryCode) ###-###-####

What happens if we have an incorrectly formatted phone number?

To safeguard the integrity of your collected data, Ripple will not automatically re-format invalid phone numbers. Ripple will provide an error message to users when they attempt to manually enter or import incorrectly formatted phone numbers. 

Survey respondents will also receive an error message (red) when they attempt to submit the survey with an incorrectly formatted phone number.

How do I fix an incorrectly formatted phone number?

The most efficient method for pinpointing these issues is to export and analyze your Participant Contacts data. Upon identification, you can navigate to the participant's Contact Methods card to manually update the data, or you can import valid phone numbers and set them as the preferred method. For more guidance on importing and exporting Contact Methods, refer to this article.